Transforming Human Services external auditors from good to great!
New Book by Kathy Rees - Available to Pre-order
Courageous Auditing: Beyond compliance - towards being a catalyst for change
The role of an auditor is not for the faint hearted. Some people fear us for the changes we may advocate, the costs sometimes associated with picking up inconsistencies and errors in how things are done according to ‘what’s right’, and others may see us as nothing more than a terrible nuisance. In whatever way we are viewed whether by managers, junior staff members, or trainers, our role is increasingly important in the world of non-for-profits, government agencies, and health services. What has become apparent for many of us in this industry, is that some outdated thinking has failed to develop our emotional intelligence as we go about our work.
Fear is what holds back critical thinking and common sense. Fear of making mistakes, and not crossing off the right points on a checklist, regardless of how effective they are, is the difference between someone keeping their job or not in some instances. Fear is also the reason for change being slow to take hold where it is often needed the most.
This book will make you think, and rethink everything you thought you knew about the profession of auditing.
Enhanced Quality External Auditing Practices
Are you a human services quality assurance auditor looking to transform your practice from merely tick and flick to genuinely making a lasting difference to your agencies or organisations?
To audit in today’s rapidly changing business environment, external human service auditors are increasingly being expected to provide a deeper analysis within the audit process, utilise a range of effective communication skills and stronger levels of critical thinking, as well as understand and appreciate the implications of rapidly changing technology on the business or organisation. In effect, auditors need to be seen to be keeping pace with the continually changing expectations of businesses and service providers.
Kathy Rees has been assisting quality assurance external auditors in leaping from mere compliance implementation to becoming a true business partner through effective consulting skill development. She picks up where qualifications such as the Diploma of Quality Auditing leave off and turns good auditors to truly great auditors.
What does to take to progress from a good auditor to a great auditor?
Research focusing on financial auditing indicates the future skill sets required by external auditors will require experience in the client’s industry (52%); investigative skills (52%); understanding data and analytics (42%); communication skills (41%); and critical thinking and judgement (42%).
Kathy believes there are five levels of human services auditor – ranging from Novice through to Ambassador. Where an auditor’s skills sit on the matrix determines the value they add to the organisation or agency they work with.
Developing the leadership, strategic thinking and communication skills needed by quality human service auditors is where Kathy Rees comes in.
What does it take to move from being a good to a great external human services auditor?