Blog

 

Tips, articles and research on improving quality services and the quality of life for human service organisations and people with disabilities.

The Power of Passion

The Power of Passion

Last weekend, I enjoyed an unexpected trip – flying for a day over Antarctica!  No, we didn’t land (thank goodness!) but the view leading up to seeing Antarctica for the first time, the icebergs embedded in sea ice, seeing the Casey Research Station and other...

Courageously addressing different perceptions…

Courageously addressing different perceptions…

Within any audit or assessment process, I am frequently confronted with a few different perceptions, not only from staff and Board members but also from clients, and as well as from my team. In return, they are also confronted by my perceptions, particularly when I am...

The Focus on Purpose

The Focus on Purpose

At a recent workshop I attended, discussion focussed on defining the purpose of individual organisations. To start with, I was a bit perplexed about this topic – isn’t this automatically defined in the mission and vision statements? I then found the short answer to...

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