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Tips, articles and research on improving quality services.

Viewing Standards From a Different Point of View

Viewing Standards From a Different Point of View

Walking home a different way with my dog this morning presented me with an alternative view of my yard.  One I hadn’t seen for a while, in fact, as I rarely walk that way.  What I saw this morning was a tree that looked to be dead – and I am sure it wasn’t...

Is there a place for curiosity?

Is there a place for curiosity?

In amongst the uncertainty since COVID-19 hit our lives, people appear to be responding in varied ways. At one end, there is optimism, expressions of kindness, appreciation for family, and what we already have, a time to reflect. At the other end, there is fear,...