Blog
Tips, articles and research on improving quality services.
The importance of succession practices…
One of the risks that organisations face is succession, whether of its governance body, senior staff or for other positions that are fundamental to the organisation’s operations. Succession involves really thinking and planning for the day when one (or more) key...
Progressing into the unknown
Like so many other people whose work situation has changed in sometimes quite dramatic ways as a result of COVID-19, I am finding new ways to work and interact with people. Technology is proving a fertile ground for me to learn new skills, and I have had some...
Viewing Standards From a Different Point of View
Walking home a different way with my dog this morning presented me with an alternative view of my yard. One I hadn’t seen for a while, in fact, as I rarely walk that way. What I saw this morning was a tree that looked to be dead – and I am sure it wasn’t...
Is there a place for curiosity?
In amongst the uncertainty since COVID-19 hit our lives, people appear to be responding in varied ways. At one end, there is optimism, expressions of kindness, appreciation for family, and what we already have, a time to reflect. At the other end, there is fear,...