Do you sometimes find yourself having conversations with different people where a similar theme tends to come up repeatedly? In the past couple of weeks, this has happened to me quite a bit, with discussions about the significant and not always positive impact that...
The NDIS Quality Indicator Guidelines are the basis for assessments and audits of businesses and organisations working with and supporting Australians with disabilities. During the last few of years, I have audited many services that have a clear intent to provide...
One of the indicators in the NDIS Quality Indicator Guidelines refers to the organisation’s quality management system and the role of continuous improvement, reviews and updates throughout all aspects of service delivery activity. This means that improvements and...
This week, I presented at the For Purpose Conference in Toowoomba. While the focus of my presentation was on encouraging people to go beyond focusing solely on compliance within audit processes and looking for ways that innovation can occur, other presenters were also...
This week, I attended a workshop presented by Craig Rispin who talked about the many ways organisations are preparing for the future right now, and the role human knowledge is having in driving these changes forward. According to Craig, research around this topic...
So often we see statements like ‘We offer a quality service / product / experience (fill in the blank here)’ in marketing material, whether on the internet, in books, journals, brochures, or on social media (to name a few). But just what does ‘quality’ mean? It...