Over recent months, I have talked with clients about their expectations regarding audits and assessments, from their initial thoughts about these processes, through to the onsite and post-audit detail. Most people have commented about the important role of trust: in...
This week, I presented at the For Purpose Conference in Toowoomba. While the focus of my presentation was on encouraging people to go beyond focusing solely on compliance within audit processes and looking for ways that innovation can occur, other presenters were also...
Within any audit or assessment process, I am frequently confronted with a few different perceptions, not only from staff and Board members but also from clients, and as well as from my team. In return, they are also confronted by my perceptions, particularly when I am...
At a recent workshop I attended, discussion focussed on defining the purpose of individual organisations. To start with, I was a bit perplexed about this topic – isn’t this automatically defined in the mission and vision statements? I then found the short answer to...
Regardless of the length of time a business or organisation has been operating; its size, or the sector it’s in, people often get frustrated, not only with the audit process but also with being audited in the first place. I hear this directly when I’m onsite as...
Over the past couple of months, I have been caught up with preparing for another change in my life – this time, removing myself as a service provider by the end of 2019. I have had this service in place for many years for my disabled daughter and I have now reached...
