NDIS Agency Consulting


Transform your health and human services agency


Kathy Rees Transformation Specialist

Maximising your quality

Wherever you are on your quality accreditation or certification journey under national or state human services standards, we can help you not only achieve the magic tick but also transform your agency and achieve the maximum customer and economic benefit from the process.

Our quality management system consultants deliver effective, collaborative and pragmatic services that strengthen the foundations of your agency or organisation.

These services are fully tailored to your agency or organisation, ranging from a single short project through to extensive program support.

NDIS & Other Quality Management Consulting Services


We offer pragmatic human services quality preparation and implementation consulting across Australia.


Gap Analysis

Where are you now compared to where you need to be to achieve compliance? We identify the gaps and give you a clear path to fill them.


Heading towards self-assessment for renewal or registration but want extra support or guidance? We guide, gather the required documentation, prepare and explain the process in a way that helps you understand and creates future success.

Quality Management System Design, Implementation & Audit Preparation

Want to embed quality in all that you do and head towards full ISO accreditation? We help design and implement a robust, practical system that embeds quality at all levels of your human services organisation.

Internal Audit

Want to review your program to identify your strengths and gaps? We offer internal auditing or support for your existing internal auditors.

Policies & Procedures

Clear documentation of agency policies and procedures helps build consistency of implementation. We create, edit and review your policy and procedure documentation.


Facing a specific block or problem with your quality implementation? We help you discover strategic, pragmatic solutions.


As accredited trainers, we design and run tailored, time and cost-effective training programs in quality management for all levels of your human services organisation to ensure understanding and behavioural change.

Coaching & Mentoring

If you are a leader or manager tasked with quality system development or implementation, we offer one-on-one coaching and mentoring to help you rapidly upskill and achieve more.