Creating courageous, effective human service organisation transformations
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New Book by Kathy Rees – Now Available
Courageous Auditing: Beyond Compliance – Towards Being a Catalyst for Change ®
The role of an auditor is not for the faint hearted. Some people fear us for the changes we may advocate, the costs sometimes associated with picking up inconsistencies and errors in how things are done according to ‘what’s right’, and others may see us as nothing more than a terrible nuisance. In whatever way we are viewed whether by managers, junior staff members, or trainers, our role is increasingly important in the world of non-for-profits, government agencies, and health services. What has become apparent for many of us in this industry, is that some outdated thinking has failed to develop our emotional intelligence as we go about our work.
Fear is what holds back critical thinking and common sense. Fear of making mistakes, and not crossing off the right points on a checklist, regardless of how effective they are, is the difference between someone keeping their job or not in some instances. Fear is also the reason for change being slow to take hold where it is often needed the most.
This book will make you think, and rethink everything you thought you knew about the profession of auditing.
Maximising your quality
To audit in today’s rapidly changing business environment, external human service auditors are increasingly being expected to provide a deeper analysis within the audit process, utilise a range of effective communication skills and stronger levels of critical thinking, as well as understand and appreciate the implications of rapidly changing technology on the business or organisation.
In effect, auditors need to be seen to be keeping pace with the continually changing expectations of businesses and service providers.
Kathy Rees is an author and mentor to quality assurance external auditors, helping them in leaping from mere compliance implementation to becoming a true business partner through effective consulting skill development.
Why become a Courageous Quality Auditor?
While a good auditor gets things done, a courageous quality auditor inspires, influences, motivates, encourages, reinforces and achieves far more through an unwavering resolve to do what must be done in any audit or assessment.
Courageous quality auditors are catalysts for change who have considerable credibility, standing and a recognisable reputation within their own industries and sectors. They are known for:
- Actively exploring and exposing not only the professional practices that impact on customer expectations but also the strengths and areas for organisational improvement.
- Acknowledging best practice and applauding actions taken by organisations and businesses to meet the requirements of professional business and service delivery practice standards.
- Providing specific observations and recommendations that add value and encourage actionable development over time.
- Seeking mastery in their professional capabilities by continually learning and refining their knowledge and skills about best practice auditing and business management methods.
- Helping people to see and do what they believe they can’t.
If you are prepared to step up to become a courageous quality auditor, contact Kathy now to access her mentoring or coaching programs.
What does it take to move from being a good to a great external human services auditor?
Join our mailing list and download our White Paper to discover the essential skill development matrix that will put you in high demand and ensure agencies clamour for the value you add to their organisations.
Our Sectors
We help transform Quality Assurance Auditors who work across a range of health and human services sectors.
- Allied health
- Aged care
- Disability services
- Indigenous services
- Government agencies
- Mental health services
- Domestic violence
- Child safety
- Neighbourhood Centres
- Community Care
Past Clients
Some of our amazing clients
Kathy goes beyond the tick and flick approach of many compliancy audits and deep dives into being of greater service to the organisation’s ultimate purpose. She assists through adding value to the quality of delivery and ultimately the outcomes that can be achieved in a way that is ethical, honest and courageous. I have no doubt that the work of Kathy Rees was indeed instrumental in our great success under the new standards relating to NDIS.
Want to select an external auditor that adds value and doesn’t just tick and flick?