Tick or Transform?
Human service organisations increasingly are covered under a range of external quality frameworks and standards. Getting accredited or certified under these standards is essential for achieving funding and ongoing organisational existence.
There are two ways to achieve quality certification.
The tick and flick approach where you do the minimum needed to get the certificate or accreditation. This approach may get you the piece of paper for the wall, but changes nothing about your human services organisation or your workplace culture.
The courageous approach where you use the quality process as a lever for driving transformational cultural change and to bring about lasting positive effects for your organisation.
Quality takes courage!
To build and implement an effective quality system requires something more of businesses and their leaders: the courage to take people along on the journey; courage to build something better for the business; courage to leave a legacy; and courage to engage in the building and implementing the process.
You are already investing in the accreditation process. Why not use it to transform your agency to truly embody your core values and deliver lasting positive customer impacts?
For over 25 years, we have helped Australian government and non-government human services agencies transform their organisation while becoming accredited and meeting their compliance obligations.
Looking for NDIS, NSDS, HSFQ or other quality systems support?
- NDIS Practice Standards
- NDIS Practice Standards
- NDIS Code of Conduct
- National Standards for Disability Services (NSDS)
- NDIS Verification
- Human Services Quality Framework (QLD)
- Human Services Standards (VIC)
- Ageing Disability and Home Care Service Standards (NSW)
- ISO 9001:2015
- ACIS 2013 Attendant Care Standard
Why invest in effective quality systems?
When done correctly and with a pragmatic approach, quality systems transform your organisation. They can provide:
- Increased customer satisfaction
- Improved leadership
- Accountability and transparency
- Improved business culture
- Increased demand for services and/or products
- Consistent products and/or services
- Improved methods for monitoring innovations
- Improved production
- Implementation of best practices
- Less rework
- Increased financial performance and market share
- Assistance to your business to understand where things haven’t gone so well
- Access to funding
- Reduced costs
We help transform Australian agencies and organisations across a range of health and human services sectors.
- Allied health
- Aged care
- Disability services
- Indigenous services
- Government agencies
- Mental health services
- Domestic violence
- Child safety
- Neighbourhood Centres
- Community Care
Some of our amazing clients
Kathy goes beyond the tick and flick approach of many compliancy audits and deep dives into being of greater service to the organisation’s ultimate purpose. She assists through adding value to the quality of delivery and ultimately the outcomes that can be achieved in a way that is ethical, honest and courageous. I have no doubt that the work of Kathy Rees was indeed instrumental in our great success under the new standards relating to NDIS.