Courageous, effective human service organisation transformations

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Courageous Auditing Book

New Book by Kathy Rees - Available to Pre-order

Courageous Auditing: Beyond compliance - towards being a catalyst for change

The role of an auditor is not for the faint hearted.  Some people fear us for the changes we may advocate, the costs sometimes associated with picking up inconsistencies and errors in how things are done according to ‘what’s right’, and others may see us as nothing more than a terrible nuisance. In whatever way we are viewed whether by managers, junior staff members, or trainers, our role is increasingly important in the world of non-for-profits, government agencies, and health services. What has become apparent for many of us in this industry, is that some outdated thinking has failed to develop our emotional intelligence as we go about our work.

Fear is what holds back critical thinking and common sense. Fear of making mistakes, and not crossing off the right points on a checklist, regardless of how effective they are, is the difference between someone keeping their job or not in some instances. Fear is also the reason for change being slow to take hold where it is often needed the most.

This book will make you think, and rethink everything you thought you knew about the profession of auditing.

Why invest in effective quality systems?

When done correctly and with a pragmatic approach, quality systems transform your organisation. They can provide:

  • Increased customer satisfaction
  • Improved leadership
  • Accountability and transparency
  • Improved business culture
  • Increased demand for services and/or products
  • Consistent products and/or services
  • Improved methods for monitoring innovations
  • Improved production
  • Implementation of best practices
  • Less rework
  • Increased financial performance and market share
  • Assistance to your business to understand where things haven’t gone so well
  • Access to funding
  • Reduced costs

Our Sectors

We help transform Australian agencies and organisations across a range of health and human services sectors.

  • Allied health
  • Aged care
  • Disability services
  • Indigenous services
  • Government agencies
  • Mental health services
  • Domestic violence
  • Child safety
  • Neighbourhood Centres
  • Community Care

Past Clients

Some of our amazing clients

Public Trustee Logo
Scope Logo
Lifestyle Supports Logo
Community Resource Centre Logo
Ipswich Therapy Centre Logo
MS Qld Logo
Empowered Futures Logo
MCS Logo
Jeder Institute Logo
Refocus Logo
Cats Inc Logo
Griffith University Logo
Future Choices Logo

Kathy goes beyond the tick and flick approach of many compliancy audits and deep dives into being of greater service to the organisation’s ultimate purpose.  She assists through adding value to the quality of delivery and ultimately the outcomes that can be achieved in a way that is ethical, honest and courageous. I have no doubt that the work of Kathy Rees was indeed instrumental in our great success under the new standards relating to NDIS.

Katrina Johnson

Manager, CATS Incorporated

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