Blog

 

Tips, articles and research on improving quality services and the quality of life for human service organisations and people with disabilities.

The NDIS and the Internal Auditor…

The NDIS and the Internal Auditor…

One of the indicators in the NDIS Quality Indicator Guidelines refers to the organisation’s quality management system and the role of continuous improvement, reviews and updates throughout all aspects of service delivery activity. This means that improvements and...

The Role of Trust in Audits

The Role of Trust in Audits

Over recent months, I have talked with clients about their expectations regarding audits and assessments, from their initial thoughts about these processes, through to the onsite and post-audit detail.  Most people have commented about the important role of trust: in...

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