Blog

 

Tips, articles and research on improving quality services and the quality of life for human service organisations and people with disabilities.

Changing Expectations

Changing Expectations

Several nights ago, I attended the Adam Lambert Queen concert.  What an incredible night!  The show was a delight, and the guitar playing was simply amazing.  But what about the rain?  I was one of the thousands sitting in the open area of Suncorp...

Leading Ourselves Before Leading Outwards

Leading Ourselves Before Leading Outwards

Do you sometimes wonder why people who attend training and could make changes in their behaviours and habits; don't appear to make any changes at all?  Or why, in situations where the person says ‘yes, I understand what I need to do’, they don't demonstrate it? Or,...

How Auditors Manage Evolving Systems

How Auditors Manage Evolving Systems

When auditing and assessing organisations, I look at where its practices are with embedding standards and quality frameworks into their strategic and operational frameworks.  I look at policies and procedures, but I also look at several other factors. These include...

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