Blog
Tips, articles and research on improving quality services.
Stepping up into our strengths
On a recent long road trip, I listened to some wonderful and inspiring speakers who talked about their own journeys in life, the ups and downs of their careers, the people who inspired them and kept them going through the challenging times. One of the presenters...
A lot can change between one audit and the next…
Towards the end of a closing meeting, I often recommend the organisation takes time to celebrate. It's not a big thing, really but sometimes when I make this sort of recommendation, it triggers another level of conversation with the people attending the closing...
The auditor’s role in situations where neglect occurs
Over the past month, a number of media reports have followed the investigation into the disgusting and degrading way Ann Marie Smith died in South Australia as well as other cases where people with disabilities have died or been seriously neglected while in the care...
Difficult Conversations
Recently I was reading an article about how a manager prepared for some difficult conversations that she needed to have in her workplace. The manager talked about the benefits of preparation, being clear about the situation, the importance of listening and...