Blog

 

Tips, articles and research on improving quality services and the quality of life for human service organisations and people with disabilities.

The NDIS and the Internal Auditor…

The NDIS and the Internal Auditor…

One of the indicators in the NDIS Quality Indicator Guidelines refers to the organisation’s quality management system and the role of continuous improvement, reviews and updates throughout all aspects of service delivery activity. This means that improvements and...

Courageously addressing different perceptions…

Courageously addressing different perceptions…

Within any audit or assessment process, I am frequently confronted with a few different perceptions, not only from staff and Board members but also from clients, and as well as from my team. In return, they are also confronted by my perceptions, particularly when I am...

The Focus on Purpose

The Focus on Purpose

At a recent workshop I attended, discussion focussed on defining the purpose of individual organisations. To start with, I was a bit perplexed about this topic – isn’t this automatically defined in the mission and vision statements? I then found the short answer to...

Addressing Audit Frustration

Addressing Audit Frustration

Regardless of the length of time a business or organisation has been operating; its size, or the sector it's in, people often get frustrated, not only with the audit process but also with being audited in the first place. I hear this directly when I’m onsite as well...

Want to stay up to date with the latest changes to quality systems and strategies for implementation?

Pin It on Pinterest