Blog
Tips, articles and research on improving quality services.
Making Mistakes
This has been an amazing year, hasn’t it? Chaotic, managing the fallout of sudden changes in our work and the way we operate in our community, sad stories, heroic stories, people who lost their job and other people who have been the busiest they have ever been....
Stepping up into our strengths
On a recent long road trip, I listened to some wonderful and inspiring speakers who talked about their own journeys in life, the ups and downs of their careers, the people who inspired them and kept them going through the challenging times. One of the presenters...
Acknowledging the Influencers
Do you occasionally reflect on the people who have significantly impacted on the way you think and operate? Do you know who has influenced you in the way you conduct yourself? Recently one of my wonderful colleagues put out a challenge to people like myself to...
The importance of succession practices…
One of the risks that organisations face is succession, whether of its governance body, senior staff or for other positions that are fundamental to the organisation’s operations. Succession involves really thinking and planning for the day when one (or more) key...