This week, I attended a workshop presented by Craig Rispin who talked about the many ways organisations are preparing for the future right now, and the role human knowledge is having in driving these changes forward. According to Craig, research around this topic...
So often we see statements like ‘We offer a quality service / product / experience (fill in the blank here)’ in marketing material, whether on the internet, in books, journals, brochures, or on social media (to name a few). But just what does ‘quality’ mean? It...
