First Audit Experience

Last week, I spoke about the important role of policies and procedures in an audit and the challenges that organizations face when policies and procedures are purchased ‘off-the-shelf’ and not modified to reflect what the organization actually does, as well as...
Disappointment With Audit Outcomes

Disappointment With Audit Outcomes

For quite a while now, I have listened to CEOs and Board members express dismay and sometimes anger when they receive non-conformities from their external audit. And in the listening, I reflect on those times when my Registered Training Organization was audited,...

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